Jimmy Lindsey
Jimmy Lindsey

DON’T FORGET ABOUT THAT OTHER INTERVIEW!

At every company, from largest to smallest, the hiring process always includes some form of an interview. It is expected, and it certainly makes sense.  The job interview is an important management tool that plays a major role in the hiring decision.  But there is another type of interview, and an equally important management tool, which is often overlooked – the exit interview.

The exit interview is the perfect opportunity for an HR manager to get valuable feedback from someone who probably knows your organization better than you – or at least they most often have a completely different perspective. They have worked in other areas, have worked for another boss, they have seen and heard things that you haven’t. If you want to know what is really going on, ask someone who is leaving!

If someone is freely leaving your organization, there is a reason.  Sometimes it is as simple as relocating or retiring, but not always. Sometimes an employee’s departure is an indication of a bigger organizational or departmental issue. Year after year, during good times and bad times, one of the primary reasons that employees leave a company is not because of the company, but rather their boss.  A popular belief is that the primary reason people quit their jobs is because of pay. Not so, according to a recent Gallup poll. A bad boss is the number one reason for leaving. “People quit their boss, not their job.”

While the hiring interview is often lengthy and includes a lot of in-depth questions, the exit interview is the exact opposite.  A handful of very general questions are sufficient.  Examples of such questions might include:

1)      What did you like most about working here?

2)       What did you like least about working here?

3)       Do you feel that your training in your job has been adequate? What additional training would you have wanted?

4)       What is your reason for leaving? (This reason might be different than previously announced!)

5)       If you were in charge, what would you do to make this company a better place to work?

The reality is that during the hiring interview, the job candidate is trying to say the things that he/she thinks you want to hear.  Accordingly, the hiring interview is probably not the most honest interview. By contrast, the exit interview is probably much more truthful – they are saying the things they have always wanted to say!

When an employee announces that they are leaving, don’t forget about the exit interview. They were interviewed before they came to your company, and before they knew much about the company. Now that they are leaving and truly know the company (warts and all), shouldn’t we be interested in what they have to say?

 

Leslie Gilliam
Leslie Gilliam

Taking the Time to Help

I remember applying for my first car loan.  Yes, it has been many, many years ago, but I remember it well.  I was a nervous wreck and I really wanted, and needed this car.  I had never borrowed money before and had just earned my first real job.  I remember the banker that helped me all those years ago.  She took the time to explain that while I could not qualify on my own, perhaps someone would be willing to co-sign with me.  What is a co-signer?  I quickly understood, and thankfully I had someone willing to help me.  And thus, my very own (with some help) new-to me car.  Wow!

Looking back on my experience, that banker could have easily sent me on my way, “sorry, but you do not qualify” and sent me a notice in the mail.  But she didn’t.  She explained that it could be possible with some help.  I will never forget that, and it has become a core belief in my career as a banker.

In this digital age, banking can be done via computer more so than ever.  A few clicks, and you can apply for a mortgage, apply for a car loan or even open a deposit account.  Technology is a great thing, except when it’s not.  There is only so much that you can get from interaction with a computer, right?

What if you don’t fit inside the box?  What if you were like me and never borrowed money?  Would you get anything by, “we appreciate your application, but…”?

Would your computer explain about credit scores, debt-to-income ratios, loan-to- value ratios, or as in my case, the implications of no credit file?  Or if you’ve had some problems in the past, would the computer help you understand how to go about correcting some of the problems?

We’re committed to you, to understanding you and delivering solutions to fit your life.  I sure am glad I had a banker back then that took the time to understand me.

Dana White
Dana White

Banking in the Modern World

Let me start off by saying, I probably subscribe to way too many technology newsletters and blogs than most. My husband thinks I’m a little crazy when I start talking about trends in technology and thinking out loud about what that could mean for the banking industry. I know he’s lost after the first few words, as technology is not always his friend, but he listens and agrees with me anyways. On the flip side, the mom in me is a little scared about my children losing personal connections with people as they grow up, because technology makes things too easy sometimes. My son is learning to “google” questions versus just asking good ole mom and dad. So some of the conversations we had in the past with our parents, kids today will never have, because Google already gave them the answer. However, I think these two realities are why I really love working at a community bank; it’s the best of both worlds! Continue reading

LeslieMurphy_
Leslie Murphy

Banking Your Most Trusted Asset

During my tenure in banking I’ve had the privilege to work hand-in-hand with my clients in many different facets of life; starting businesses, building offices, buying homes, and providing tools to assist with college tuition and weddings…the list goes on and on. Every single one of the events is a milestone in a client’s life or business; it is always an honor to be a part of it!

Throughout all these life events there is nothing more rewarding than when a client entrusts you with one of their most precious assets – their child. Whether it is starting their first bank account, assisting with their first car loan or buying a house- that trust is special and meaningful.  In earning that trust, it is my duty to give meaningful advice, direction and to offer the financial tools available to achieve their goals and objectives. Continue reading

Wayne Whitfield
Wayne Whitfield

Mortgage Change Has Arrived 

Last July my blog “Change is coming to the Mortgage Process” described how the mortgage process would change as a result of the Dodd Frank Act, particularly as it relates to section of the Act dealing with required disclosures under the Federal Truth in Lending Act.

As of October 3, 2015 change has arrived. Any new residential 1-4 family mortgage application must comply with the new rules. The good news is AB&T Mortgage has a complete grasp of the process and can confidently navigate through the changes to ensure a tailored solution to meet your needs.   We walk with you through each step, and communicate regularly through our customized mortgage dashboard. Continue reading